Refund
Our Policy
Refund & Cancellation Policy
This policy explains how cancellations, returns, and refunds are handled.
Effective Date: May 2026
At Super Sam, we want you to be happy with your purchase. This Refund & Cancellation Policy explains how cancellations, returns, and refunds are handled.
Order Cancellation
Orders can be cancelled within 24 hours of purchase if they have not yet been shipped.
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To cancel, please email us at support@supersam.com with your order details.
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Once shipped, orders cannot be cancelled.
Returns
We accept returns within 7 days of delivery for unused, unworn, and unwashed T‑shirts.
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Items must be returned in their original packaging with tags intact.
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Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Refunds
Refunds will be processed once the returned item is received and inspected.
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Approved refunds will be credited to your original payment method within 7–10 business days.
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Shipping charges are non‑refundable unless the return is due to our error.
Exchanges
At this time, we do not offer direct exchanges.
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Customers may return the product and place a new order for the desired item.
Non‑Returnable Items
Products that are worn, washed, damaged, or missing tags cannot be returned or refunded.
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Clearance or sale items may not be eligible for return (details will be mentioned on product pages).
Contact Us
For questions or concerns , please contact us at:
Email: Contact@supersam.co.in